Moonlite Bazaar – Return, Replacement & Refund Policy
Last Updated: 3 October 2026
At Moonlite Bazaar, customer satisfaction is our priority. We aim to provide quality products and a smooth, reliable shopping experience. If you receive a damaged, defective, incorrect, or eligible product that does not meet the stated product description, we are here to help.
This policy explains the terms and procedures for returns, replacements, and refunds for purchases made through our website.
1. Return Policy
Customers may request a return within 5 calendar days of delivery, subject to the eligibility conditions outlined in this policy and applicable law.
To qualify for a standard return, a product must generally be:
- Unused and in its original condition.
- Returned with original packaging, tags, labels, manuals, accessories, and components, where applicable.
- Accompanied by the order number or proof of purchase.
- Eligible for return under the conditions displayed on the relevant product page.
Products must not show damage caused by misuse, improper handling, unauthorized modification, or use beyond what is reasonably necessary to inspect the item.
Products that are damaged, defective, incorrect, or materially different from their description will be handled in accordance with applicable consumer protection laws.
2. Products Not Eligible for Standard Returns
Some products may not qualify for standard change-of-mind returns, where permitted by law. These may include:
- Products marked as non-returnable on the product page before purchase.
- Personal care, hygiene-sensitive, or intimate-use products that have been opened or used.
- Perishable goods or products with a limited usable life.
- Customized, personalized, or made-to-order products.
- Digital products or downloadable content after access or download, where legally permitted.
- Products that have been used, washed, installed, altered, or damaged beyond reasonable inspection.
- Products returned without essential components, accessories, or identifying labels supplied with the original order.
These exclusions do not limit any rights or remedies available for defective, damaged, incorrect, or misdescribed products under applicable law.
3. How to Request a Return
To request a return:
- Email support@moonlitebazaar.com within 5 calendar days of delivery.
- Include your order number, registered email address, and reason for the return.
- Provide clear photographs or a short video if the product is damaged, defective, incorrect, or incomplete, where relevant.
- Wait for our support team to review your request and confirm the next steps.
- Once approved, we will arrange return pickup from your address, subject to courier service availability.
- Pack the product securely with its original packaging and included components, where applicable.
- Hand over the parcel to the authorized pickup agent and retain the pickup confirmation.
Please wait for return approval and pickup instructions before sending or handing over your product.
4. Return Pickup
Moonlite Bazaar offers return pickup for approved return requests, subject to courier service availability at the customer’s address.
- For verified damaged, defective, incorrect, or misdescribed products, return shipping will be handled in accordance with applicable law.
- For other eligible returns, any applicable return charges will be communicated before the return is confirmed.
- If pickup is unavailable in your area, our team will contact you with an alternative arrangement.
Please do not send products to an address that has not been authorized by Moonlite Bazaar.
5. Replacement Policy
Replacement requests may be accepted for:
- Damaged or defective products.
- Incorrect products, models, sizes, colours, or variants delivered.
- Missing items, parts, or accessories.
- Products materially different from their listed description.
- Other eligible issues covered by the product listing or applicable law.
Please submit your request within 5 calendar days of delivery, where practicable.
Replacements are subject to stock availability. If the same product is unavailable, Moonlite Bazaar may offer an alternative with the customer’s agreement or provide an applicable refund.
6. Refund Policy – 24 to 48 Business Hours
Once an eligible return has been received and inspected, or the reported issue has otherwise been appropriately verified, Moonlite Bazaar aims to initiate approved refunds within 24–48 business hours.
Please note:
- This timeframe refers to refund initiation, not necessarily the date the money appears in your account.
- The time taken for funds to reach you depends on your bank, payment provider, and original payment method.
- Refunds will generally be issued to the original payment method.
- For cash-on-delivery orders, our support team will explain the available refund method and the information required to process it securely.
- If a replacement is unavailable for an eligible claim, we will communicate the applicable refund or alternative resolution.
7. Damaged, Defective, Incorrect, or Incomplete Products
If you receive a damaged, defective, incorrect, incomplete, or materially misdescribed product, please contact us as soon as possible.
Include the following details:
- Your order number.
- A description of the issue.
- Photographs or a video showing the issue, where available.
- Relevant packaging, shipping label, or invoice details, if needed.
Our team will review the request and determine an appropriate resolution, which may include return pickup, replacement, refund, repair, or another remedy required by law.
8. Order Cancellation
Customers may request cancellation before an order is dispatched by contacting support@moonlitebazaar.com.
Once an order has been dispatched, cancellation may no longer be possible. Customers may still request a return if the product qualifies under this policy.
If Moonlite Bazaar cancels an order or cannot fulfil a paid order, any applicable refund will be initiated in accordance with applicable law and the order terms.
9. Sale and Discounted Products
Products purchased during sales, promotional campaigns, or discount offers remain subject to the return conditions disclosed at the time of purchase.
A discounted price alone does not remove a customer’s rights relating to defective, damaged, incorrect, or misdescribed products.
Any special return conditions will be communicated before purchase and remain subject to applicable law.
10. Return Inspection
Returned products may be inspected to verify their condition and the reason for the return.
If a standard return does not meet the eligibility requirements, we will communicate the reason and explain the available next steps, subject to applicable law.
Customers who believe a decision is incorrect may contact our support team and provide additional information for review.
11. Failed Deliveries and Returned Shipments
If a parcel is returned to Moonlite Bazaar because delivery could not be completed, our team may contact the customer to confirm the next steps.
Where a refund is due, it will be processed in accordance with applicable law and the terms of the order. Any applicable charge or deduction must be lawful and appropriately disclosed.
12. Contact Us
For assistance with returns, replacements, cancellations, or refunds, please contact us:
Brand: Moonlite Bazaar
Email: support@moonlitebazaar.com
Website: https://moonlitebazaar.com
Please include your order number in all return or refund enquiries so that we can assist you efficiently.
13. Privacy
Information submitted for return, replacement, and refund requests will be used to verify orders, assess claims, arrange pickups, communicate with customers, and process resolutions.
Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.
14. Policy Updates
Moonlite Bazaar may update this policy when business procedures or legal requirements change. The latest version will be published on our website with the applicable update date.
15. Applicable Law and Customer Rights
This policy is intended for purchases made in India and is subject to applicable Indian laws, including relevant consumer protection and e-commerce rules.
Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights or legal remedies.
Thank you for shopping with Moonlite Bazaar. We appreciate your trust and look forward to providing you with a convenient, transparent, and reliable shopping experience.